For most City service requests, 311 should be your first call. The 311 team is available 24/7 and can help with a wide range of requests, connecting your concern directly to the right City department and ensuring it’s added to the appropriate work queue. The information gathered through 311 also helps the City identify trends, address service gaps, and plan future improvements.

Need help finding support? 211 is Alberta's helpline and online directory for community and social services. Specialists are available to guide you - just visit ab.211.ca or call 2-1-1.