Who to Contact for Common City Services

The Ward 3 office values hearing from residents. Every email, message, and phone call we receive is read or listened to, and we do our best to respond thoughtfully and as quickly as possible.

For most City service requests, 311 should be your first call.

The 311 team is available 24/7 and can help with a wide range of requests, connecting your concern directly to the right City department and ensuring it’s added to the appropriate work queue. The information gathered through 311 also helps the City identify trends, address service gaps, and plan future improvements.

If you’re looking for support with non-emergency City services, such as bylaw questions, potholes, snow clearing, or tax inquiries, you can reach 311 easily through the online portal, the mobile app, or by calling 3-1-1.

If you need urgent assistance, please refer to the following resources:

Who to Contact for Common City Services

• Land Use or Development Permits To learn more about a specific land use or development permit, visit the Development Map. You can search by file number or street address to find details and contact information for the file manager handling the application.

• Planning Matters and Public Hearings To see which planning items are scheduled for an upcoming Public Hearing, visit Calgary.ca/PlanningMatters. For upcoming Committee or Council meeting agendas, or to review past meeting minutes, visit Calgary.ca/PH.

• Participating in Council Meetings If you’d like to learn how to share your input or take part in a City Council meeting, you can find guidance at Calgary.ca/PH.

• Parking Related Concerns For questions about parking tickets or vehicle-related concerns on public property, the Calgary Parking Authority is your best point of contact.

• Property Tax & Assessment Questions For questions about property tax or assessment, please contact Assessment & Tax directly.

• Community & Social Supports To find local community programs, housing resources, or other social supports, reach out to 211 by phone, text, or online chat.

• Crisis or Mental Health Support If you or someone you know is in crisis, contact the Distress Centre 24/7 by phone, text, or chat at (403) 266-4357.

• Support for Unhoused Neighbours If you see someone experiencing homelessness who may need assistance, contact the Alpha House HELP Team (formerly the DOAP Team) at 403-998-7388. If someone appears to be in medical distress or is unresponsive, please call 911 immediately.

• Encampment or Needle Debris Concerns

  • Alpha House Encampment Team: 403-805-7388

  • Alpha House Needle Response Team: 403-796-5334

• Traffic and Safety Issues To report traffic-related concerns, such as speeding, pedestrian safety, or dangerous intersections, please submit a Calgary Police Service Traffic Service Request.

• Streetlight Outages To view or report streetlight outages, visit the Streetlight Outages Map.

• Not Sure Who to Contact? For any other questions or if you’re unsure where to start, 311 is your best first call. They can connect you to the right City department or service.